How to Respond to People in Pain
One of the first chapters in “What Really Matters in Leadership?” discusses the topic of pain and messiness in life. Sooner or later, we all experience it — the breakup of a romantic relationship, a job loss or failure, the death of a family member or pet, struggles with fertility or adoption, the destructive choices of one’s child, and so on.
It’s in these moments that our leadership is put to the test. How do we respond? Sometimes we disengage or don’t respond to people in pain, because we don’t know what to do or say. But great leaders see, acknowledge, and address painful realities of the people in their life.
Think about someone in your life who is going through something painful right now. How can you let them know that you see them?
We don’t have to do and be everything to them. We can:
Send them an e-mail or text.
“I just wanted you to know that I’m thinking about you, and want to be there for you during this time.” A short, simple message of support is better than silence.
Ask them what would help.
Rather than assuming, simply ask them, “What would be helpful to you during this time?”
Listen to them.
Don’t try to give advice, just give them space to share their thoughts and feelings. “That must be so hard. It makes sense why you would feel that way.” If you are afraid of saying something insensitive, you can tell them that: “I don’t have the right words and I’m afraid to say the wrong thing, but I really want to be here for you.”
Follow up without pressure.
“I wanted to check in with you again, and let you know I’m still here and thinking about you. Don’t feel pressure to respond, but if there is anything that would be helpful to you, I’m available to you.”
Any other ideas? Remember, it’s in the painful experiences of life that our family and friends need us the most, even though they won’t always have the energy to pick up the phone. If we don’t hear back from them, we can reach out again.
They will appreciate it more than we can know. Try it and see.